Grievance Redressal

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Email: grievances@factoresearch.com

Phone: +91 9959937373

Response Time: Within 72 hours

Facto Research (SEBI Registration No: INH000024480) is committed to providing excellent service and maintaining the highest standards of client satisfaction. We have established a comprehensive grievance redressal mechanism to address and resolve any concerns or complaints from our clients in a timely and fair manner.

We handle various types of grievances including:

• • Delayed or missed recommendations
• • Quality of research reports
• • Technical issues with platform
• • Customer service concerns

• • Billing discrepancies
• • Unauthorized charges
• • Refund requests
• • Subscription issues

• • Regulatory violations
• • Mis-selling of services
• • Unauthorized transactions
• • Data privacy concerns

• • Communication issues
• • Policy clarifications
• • Account access problems
• • Other service concerns

We encourage you to first contact our customer support team for immediate assistance:

• Phone: +91 9959937373 (9:15 AM - 3:30 PM IST, Monday-Friday)
• Email: support@factoresearch.com
• WhatsApp: +91 9959937373
• Live Chat: Available on our website during business hours

If your concern is not resolved through initial contact, please submit a formal grievance:

• Full name and contact details
• Client ID or subscription number
• Date and time of the incident
• Detailed description of the issue
• Supporting documents (if any)
• Expected resolution
• Previous communication reference numbers

grievances@factoresearch.com

Mail to our registered office address

Available on our website

+91 9959937373  (followed by written confirmation)

1.AcknowledgmentWithin 24 hours of receipt

2.Investigation3-5 business days for review and analysis

3.ResolutionWithin 7-10 business days of acknowledgment

4.Follow-upSatisfaction confirmation within 3 days

LevelAuthorityContactTimeframeLevel 

1.Customer Support Teamsupport@factoresearch.com  0-2 daysLevel 

2.Grievance Office grievances@factoresearch.com  3-7 daysLevel 

3.Senior Management  info@factoresearch.com  8-15 daysLevel

4.SEBI Complaintsscores.sebi.gov.inExternal escalation

Name: Godina kodandpani
Designation: Chief Research Analyst & Compliance Officer
Email: grievances@factoresearch.com
Phone: +91 9959937373
Available: Monday-Friday, 9:15 AM - 3:30 PM IST

Facto Research (SEBI Registration No: INH000024480) 

D.No.7, SNO.432/4 Plot No.6, Opp JNTU College, KM Colony, Anantapur,Andhra Pradesh-515002.

Phone Number: +91 9959937373.

Email id: info.factoresearch@gmail.com.

If you are not satisfied with our resolution, you may approach:

Online platform for filing complaints against SEBI registered entities

Website: scores.sebi.gov.in
Email: sebi@sebi.gov.in
Phone: 1800-22-7575 (Toll Free)

For investment related complaints and disputes

Website: igrs.sebi.gov.in
Arbitration: Available for eligible disputes
Mediation: Alternative dispute resolution

We are committed to:

• Fair and impartial investigation of all grievances
• Timely resolution within specified timeframes
• Clear communication throughout the process
• Implementing corrective measures to prevent recurrence
• Maintaining confidentiality of all grievance information
• Continuous improvement of our services based on feedback

We maintain detailed records of all grievances for regulatory compliance and continuous improvement:

• All grievances are logged with unique reference numbers
• Monthly reports are submitted to SEBI as required
• Trends and patterns are analyzed for service improvement
• Records are maintained for the prescribed regulatory period

For urgent matters requiring immediate attention (unauthorized transactions, security breaches), contact us immediately at +91 9959937373 or grievances@factoresearch.com with "URGENT" in the subject line.