Investor charter

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This Investor Charter sets out the rights and responsibilities of investors/clients and Facto Research as a SEBI registered research analyst. This charter aims to ensure transparency, fairness, and professionalism in all our interactions with investors.

To be a trusted partner in your investment journey, providing research-backed insights that help you make informed financial decisions while maintaining the highest standards of integrity and compliance.

To democratize access to professional stock market research and provide retail investors with institutional-quality investment insights that enable informed decision-making and financial success.

You have the right to be treated fairly and without discrimination based on race, gender, religion, or financial status.

You have the right to receive clear, accurate, and timely information about our services, fees, and potential conflicts of interest.

You have the right to receive investment advice that is suitable to your risk profile, investment objectives, and financial situation.

Your personal and financial information will be kept confidential and used only for legitimate business purposes as per our privacy policy.

You have the right to lodge complaints and have them addressed promptly through our grievance redressal mechanism.

You have the right to terminate our services at any time as per the terms and conditions of your service agreement.

Provide complete, accurate, and up-to-date information about your financial situation, investment objectives, and risk tolerance.

Understand that all investments carry risks and past performance is not indicative of future results.

Conduct your own due diligence and make investment decisions based on your own judgment and research.

Regularly monitor your investment portfolio and stay informed about market developments affecting your investments.

Ensure compliance with all applicable laws, regulations, and tax obligations related to your investments.

Promptly inform us of any changes in your financial situation, investment objectives, or risk tolerance.

Research Quality: Evidence-based, unbiased analysis
Timeliness: Prompt delivery of recommendations
Accessibility: Clear, understandable communicationSupport: Responsive customer service
Compliance: Adherence to all regulatory requirements
Integrity: Honest and ethical business practices 

• Maintain professional competence through continuous education and training
• Provide research and recommendations based on thorough analysis
• Disclose all material conflicts of interest
• Maintain confidentiality of client information
• Comply with all SEBI regulations and guidelines
• Update recommendations based on changing market conditions

• Equity research and recommendations

• Market analysis and insights

• Sector and stock reports

• Model portfolios

• Technical and fundamental analysis

• Portfolio management services (we do not handle client funds)
• Guaranteed returns or assured profits
• Execution of trades on your behalf
• Tax advice or legal counsel
• Insurance or other financial products
• Margin funding or lending services

• All fees are clearly disclosed before service commencement

• No hidden charges or surprise fees

• GST is applicable as per government regulations

• Fee structure is available on our website and service agreements

• We do not receive any commission from third parties for recommendations

• All investments in securities markets are subject to market risks

• Past performance is not indicative of future results

• Investment values can go up or down

• You may lose some or all of your invested capital

• High volatility can result in substantial losses over short periods

• Derivative instruments carry additional risks

We are committed to addressing your concerns promptly and fairly:

Grievance Officer: GK
Email: grievances@factoresearch.com
Phone: +91 995993737
Resolution Time: 30 business days

SEBI SCORES: scores.sebi.gov.in
Investor Helpline: 1800-22-7575
Email: sebi@sebi.gov.in
Arbitration: Available for eligible disputes

Our services are governed by:

• SEBI (Research Analysts) Regulations, 2014
• SEBI (Prohibition of Insider Trading) Regulations, 2015
• SEBI (Prohibition of Fraudulent and Unfair Trade Practices) Regulations, 2003
• Companies Act, 2013 and related rules
• Income Tax Act, 1961 (for tax implications)

Registered Office address:

Facto Research (SEBI Registration No: INH000024480) 

D.No.7, SNO 432/4,Plot No.6, 

Opp JNTU College, KM Colony,

 Anantapur Rural, Anantapur,

Andhra Pradesh-515002.

Email: info@factoresearch.com
Phone: +91 9959937373
Website: www.factoresearch.com

Working Hours: Monday-Friday, 9:15 AM - 3:30 PM IST

By availing our services, you acknowledge that you have read, understood, and accept this Investor Charter. This charter is effective from January 1, 2024, and may be updated periodically to reflect regulatory changes or service improvements.